You may return most new, unopened items within 30 days of delivery for non-perishable items or 3 days for perishable items for a full refund or replacement. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 2 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 5 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping - we are a Dunedin New zealand based florist and only deliver to the Dunedin and Otago Area
We are a florist and as such have a limited shipping area due to the perishable and fragile nature of the products we sell.
We deliver same day Monday to Saturday to the follwoing areas and require your order before 3:30 pm Monday to Friday and 12noon Saturdays - Abbotsford, Allanton, Andersons Bay, Balmacewen, Brockville, Blackhead, Balaclava, Belleknowes, Bradford, Brighton, Burkes, Burnside, Calton Hill, Chain Hills, Clyde Hill, Concord, Corstorohine, Careys Bay, Caversham, Dalmore, Deborah Bay, Dunedin North, Dunedin Central, Dunedin, East Taieri, Forbury, Fairfield, Glenleith, Glenross, Gardens, Green Island, Helensburgh, Halfway Bush, Highcliff, Kenmure, Kew, Kinmont Park, Kensington, Lookout Point, Liberton, Leith Valley, Maia, Mornington, Mosgiel, Maori Hill, Moray Place, Maryhill, Musselbugh, Mount Cargill, North East Valley, North Dunedin, Normanby, Ocean View, Ocean Grove, Opoho, Pine Hill, Port Chalmers, Roslyn, Roseneath, Ravensbourne, Saddle Hill, Shiel Hill, St Clair, St Kilda, St Leonards, South Dunedin, Sunnyvale, Sawyers Bay, Three Mile Hill, Tainui, Vauxhall, Wakari, Woodhaugh, Waldronville, Waverley, Wingatui. The following areas are required before 11 am - Broad Bay, Company Bay, Harwood, Harrington Point, Lower Portobello, Macandrew Bay, Portobello, Sandymount and The Cove.
Deliveries for the following areas are required before 11 am and are only delivered Monday to Friday. The delivery address must be within the township or the order will become a rural delivery and can take around two days for delivery - Doctors Point, Dunback, Kilmog, Karitane, Momona, Outram, Palmerston, Seacliff, Waikouaiti, Warrington, Waitati.
Deliveries for the following areas are required before 9 am and are only delivered Monday to Friday. Delivery address must be with in the township or the order will become a rural delivery and can take around two days - Alexandra, Balclutha, Clyde, Christchurch, Clinton, Cromwell, Edendale, Ettrick, Geraldine, Gore, Invercargill, Lawrence, Milton, Naseby, Oamaru, Omarama, Queenstown, Ranfulry, Roxburgh, Stirling, Tapanui, Temuka, Timaru, Twizel, Waihola, Waimate and Wanaka.
Orders that are made through this website will be to the highest standard possible, but due to the perishable and seasonal nature of most florist products, some variation and/or substitution may be used.